Terms and Conditions

Terms and Conditions – Cloud Steps

These General Terms and Conditions apply to all purchases made through cloudsteps-boutique.com. For questions, please contact info@cloudsteps-boutique.com.

  1. 1. Applicability

    By placing an order on our website, you confirm that you have read, understood, and agreed to these Terms and Conditions.

  2. 2. Product Information

    We make every effort to ensure that product descriptions, specifications, and pricing are accurate.

    However, minor typographical errors, pricing inaccuracies, or slight variations in color or appearance (due to screen settings) may occur. If an error is identified that affects your order, we will contact you as soon as possible to provide clarification or resolution options.

  3. 3. Ordering and Payment

    Orders are processed only after full payment has been successfully received.

    Available payment methods may vary by country and will be displayed at checkout. Customers are responsible for ensuring that all billing and payment information provided is accurate and complete.

  4. 4. Processing and Delivery

    Processing Time: 1–3 business days

    Estimated Shipping Time: 8–12 business days (depending on destination)

    Shipping may occur directly from our supplier or fulfillment partner, including international dispatch (e.g., China), depending on product availability.

    Delivery times are estimates and may be affected by customs procedures, carrier delays, peak seasons, or other circumstances beyond our control.

  5. 5. Returns and Cancellations

    Returns and cancellations are governed by our separate Return & Refund Policy. We encourage customers to review that policy carefully before placing an order.

  6. 6. Liability

    Once a shipment is marked as delivered by the carrier (based on tracking confirmation), Cloud Steps is not responsible for loss, theft, or damage occurring after delivery.

    Customers are responsible for providing an accurate shipping address at checkout. If an incorrect address is submitted, we cannot guarantee replacements or refunds.

  7. 7. Intellectual Property

    All content on this website — including text, images, graphics, branding elements, and logos — is the property of Cloud Steps and may not be copied, reproduced, or distributed without prior written permission.

  8. 8. Complaints and Support

    If you have a complaint or require assistance, please contact us in writing at info@cloudsteps-boutique.com.

    We aim to respond within 5 business days.

  9. 9. Applicable Law

    These Terms and Conditions are governed by the laws of the United States.